Frequently asked questions

Top 5 frequently asked questions

  1. This depends on the type of vehicle you rent and whether you reduce the own risk.

    If you do not lower your own risk, the deposit is equal to the own risk plus the expected rental amount.

    If you lower your own risk the deposit depends on the class of car. The deposit is then as follows:

    The deposit amounts are increased by the expected rental amount.

  2. If you opt for a guarantee by debit card, the deposit will be refunded to your bank account number minus the actual rental costs. The repayment usually takes 2-5 business days.

    For credit card transactions we only make a reservation on your credit card and on return we settle it. Please note that processing the transaction can take 1-2 business days.

  3. If you drive more kilometers than the stated free mileage, the extra kilometers will be charged to you.

  4. Yes, this is possible. You can put the key in the key drop box in front of the premises. Always ask one of our employees where the key drop box is
    is localized.

  5. By postal item we mean a letter that you have received by regular post. Examples of this can be: a bank statement, a telephone bill, a salary specification or a tax assessment. Please note that this document may not be older than 30 days.

General

  1. If you drive more kilometers than the stated free mileage, the extra kilometers will be charged to you.
  2. If you are between 19 and 25 years of age, you must pay the age supplement. Please note, you must have your driver's license for at least 2 years.
  3. We always want to see the driver's driver's license, passport or ID card and a postal item with his or her home address on it. The debit card, credit card or cash may also be yours.
  4. You must have your driver's license for at least 2 years.
  6. At Bo-rent you rent the car for 24 hours. You can also rent all vans of 7m3 and 11m3 for a 4-hour rate. We also have special weekend rates where you can pick up the vehicle on Friday from 4 pm and return the vehicle at 10 am on Monday at the latest. In addition, we have special rates for renting vehicles for one week and for three weeks.

Guarantee

  1. If you opt for a guarantee by debit card, the deposit will be refunded to your bank account number minus the actual rental costs. The repayment usually takes 2-5 business days.

    For credit card transactions we only make a reservation on your credit card and on return we settle it. Please note that processing the transaction can take 1-2 business days.
  2. This depends on the type of vehicle you rent and whether you reduce the own risk.

    If you do not lower your own risk, the deposit is equal to the own risk plus the expected rental amount.

    If you lower your own risk the deposit depends on the class of car. The deposit is then as follows:

    The deposit amounts are increased by the expected rental amount.

Pickup / Return

  1. You must bring your driver's license, your ID card or passport, a postal item with your home address on it (not older than 30 days) and your debit card, credit card or cash.
  2. By postal item we mean a letter that you have received by regular post. Examples of this can be: a bank statement, a telephone bill, a salary specification or a tax assessment. Please note that this document may not be older than 30 days.
  3. Yes, this is possible. You can put the key in the key drop box in front of the premises. Always ask one of our employees where the key drop box is
    is localized.
  4. No, all our vehicles are branch related. This means that it is not possible to return a vehicle elsewhere.

Insurance / Damage

  1. When a take a Passenger insurance the passengers are also insured for injury.
  2. If you choose for window / tire insurance, you are insured for damage to the tires and the window. If you have a flat tire or a crack in the window, then (part of) the own risk is not used for this.
  3. We define overhead damage as damage above the window line.

    These damages are not covered by the reduction or surrender of the own risk. For a private individual, the overhead damage own risk is max. € 1,500.00. For companies this is a maximum of € 5,000.00